Do NOT use email to communicate if there is an emergency or to communicate about HIV/AIDS:

• In an emergency, call 911 or for urgent needs call Initial Point Family Medicine at (208) 884-0835 immediately.
• Sensitive subject matter (HIV/AIDS, mental health, work excuses, etc.) is not permitted.

Proper subject matter for portal communication:
• Medical questions, lab results, appointment requests and reminders, routine follow-up questions, etc.

Current functionality of Patient Portal:
• Email and secure messaging for non-urgent needs.
• Viewing of lab results that have been sent to you.
• Viewing of selected health information (allergies, medications, current problems, past medical history).
• Referral requests.
• Appointment requests and reminders.
• Viewing of past and current statements.

Because your login is tied directly to your Electronic Health Record in our office, you do not need to enter information such as phone numbers, addresses, UNLESS they are new or different than you have given us before.

All communications will be included in your patient health record.

Privacy:
• All messages sent to you via a secure web portal. 

• Emails from you to any staff should be through this portal or they are not secure.
• We will keep all email lists confidential and will not share this with other parties.
• Other Initial Point Family Medicine staff members may read your messages or reply in order to help the clinician that has been emailed. 

Response time:
• After you agree to the Policy and Procedures and sign the informed consent we will attempt to send a welcome message to you. This will provide a ling to the login page. We will not be able to communicate via email with you any other way.
• We will normally respond to non-urgent email inquires within 24 hours but no later than 3 business days after receipt.
• If we are unable to access email for any reason we will attempt to have an automatic response inform you of this as soon as possible.

Cost:
• At this time the portal access will be free, but at some point in the future IPFM may be charging an annual fee that will be billed in January. 

PLEASE NOTE!!!  If you lose your password and need it reset you will have to come into our office to receive a new copy of your password and username.  We cannot tell you over the phone, e-mail, or mail what your password is.  

All Policies and Procedures are subject to change without notice